Low vision product user
Eye cre professional

Nemo FAQ

Q. Why is the power not working?
A. Make sure the battery is charged; press the power button for more than 1 second and the Nemo should turn on. If the power does not turn on, try using the Nemo power supply

Q. Why is the green light on the control unit blinking?
A. If the green indicator light is blinking then the battery is running low. Charge the battery by plugging the Nemo power supply into Nemo and an outlet.
Note: The indicator light will continue to blink while the battery is charging.

Q. What if the unit turns OFF suddenly?
A. Make sure the battery is charged and the correct power supply is plugged into an outlet. Press the power button for more than 1 second and the Nemo should turn on.

Q. Why is the image dark?
A. Check to see if the lights under the unit are ON. A white light should clearly be visible. If no lights are "ON", call Enhanced Vision Tech Support.

Q. Why is the image blurry or not in focus?
A. Can be caused by fingerprints or dirt on the glass underneath the unit. Make sure the glass is cleaned with a lens cleaning cloth. Use the cleaning cloth or a cotton swab only when needed.

Hold or place Nemo directly on the target material to read. Nemo is designed to be in focus when positioned on the target material.

If using the Writing Stand, some level of blurriness is unavoidable. Only use the writing stand for applications requiring your handwriting and at minimum magnification. Resume normal use without the writing stand whenever possible.

Q. Why are my controls not responding?
A. Check that the FREEZE button can clearly be depressed. A distinct click feeling should be felt and a "Beep" sound should be heard.

Q. Why is my Battery not charging?
A. Make sure the Nemo Power Supply is used with the unit. The LED should be blinking if the battery is not full. A fully charged battery is not recharged until its level is low enough.

Q. Why is Nemo not remembering the last settings used?
A. Nemo will remember the last settings used when the power is shut OFF with the POWER button. If the battery runs too low and the Nemo shuts off then the unit will not save the last settings into memory.

Q. Unit feels warm?
A. Nemo integrates a battery charger and a powerful camera processing unit. A warm unit in use is normal.

Q. Why is there a "delay" when moving the unit or using the writing stand?
A. A slight delay in use is normal. When using the writing stand, precede writing slowly on the target material.

Q. In case of a problem, how can I get my system serviced?
A. For questions or to arrange for product service, please contact Enhanced Vision’s customer service team, Monday through Friday from 8am-5pm PST at (800) 440-9476 ext. 3, or (714) 465-3400 or click here to contact support via our online form. We will contact you within 24 hours to provide instructions and a return authorization number.